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Sellerie Bucéphale

Need help? Find all the answers to your questions regarding returns, delivery, and our equestrian equipment. The Sellerie Bucéphale customer service team is here for you.

Help Centre & FAQ | Sellerie Bucéphale

What are the shipping times based on product availability?

How do I choose or change my pick-up point?

What delivery methods do you offer and how are shipping costs calculated?

Which countries do you deliver to?

What customs duties and taxes apply for deliveries outside the European Union?

Can I change the delivery address or shipping method after placing my order?

How can I benefit from free delivery?

Delivery times and methods

What should I do if a product in my order is out of stock?

What are the restocking times for an out-of-stock product?

How can I check a product's availability before placing an order?

Can I order a product that is not available in stock?

What are the manufacturing lead times for a made-to-measure or personalised product?

Will an out-of-stock product from the manufacturer be restocked?

Why doesn’t a promotional product appear discounted in my basket?

Stock availability and restocking

Where can I find the sizing or measurement guide for a product?

Size and measurement guides

What are the conditions for returning a product and getting a refund?

How can I exchange a product if the size or model doesn’t suit me?

What should I do if I receive a defective or non-conforming product?

How long will it take to receive my refund?

Can I return or exchange a personalised or made-to-measure product?

What should I do if my parcel hasn't been collected from the pick-up point?

Returns and refunds

How can I cancel my order and obtain a refund?

How can I track the shipment of my order?

Can I modify my order after placing it?

How can I obtain my invoice or a duplicate?

What can I do from my customer account?

Order: modification, cancellation and tracking

How to choose the right product?

Product selection advice

What payment methods do you accept?

How to use a discount voucher or promo code?

Can I pay for my order in instalments?

What discounts and offers do you provide?

Can I combine several offers on the same order?

Are brand offers and discount vouchers valid with us?

How can I obtain a VAT-exempt invoice for my company?

What are the payment terms for a custom order?

Payment methods and options

What warranty applies to my purchases?

What to do in case of a delay, lost parcel or damaged product?

What should I do if an item is missing from my parcel or if I receive the wrong product?

How do I send a product for repair?

Can I have a personalised item modified after receiving it?

Can I receive a goodwill gesture if there is a problem?

How to make a complaint, and what to do if we cannot find a solution?

Warranty and customer service

Where are your retail outlets located and what can I do there?

How can I collect my order from the warehouse?

Can I reserve an item to collect at a show or competition?

Can I try on boots or made-to-measure items before ordering?

What are your opening hours?

Are you closed during holidays or events?

Where to find our stand at a trade show?

How are bulky items (saddles, long riding crops) shipped?

Collection, fittings and events

How do I maintain my equipment?

Product care

What benefits do you offer to professionals?

How do I provide my intra-Community VAT number?

Do you work with the public sector?

Professionals and resellers

How does the product subscription work?

How can I manage, modify or pause my subscription?

How can I cancel my subscription?

Can I cancel my subscription after my first order?

What is a bundle, and what exactly does it contain?

Can I return or exchange part of a set?

Subscriptions and bundles

Shipping options, carriers, collection points, international delivery and postage costs.

Stock levels, out-of-stock items, restocking, pre-orders and manufacturing lead times.

Where to find size guides and how to take your measurements.

Right of withdrawal, returns, exchanges, refunds and faulty products.

Track, modify or cancel an order, request an invoice or manage your customer account.

How to choose the right equipment for you and your horse.

Accepted payments, instalment plans, promo codes, gift cards and invoicing.

Legal warranties, repairs, lost or damaged parcels and missing items.

Collection from our Orange warehouse, fittings by appointment and mobile shop at competitions.

How to care for your equipment and where to find care instructions.

Trade discounts, intra-EU VAT and public sector contracts.

Subscribe, manage or cancel a subscription, and learn about our kits and bundles.

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