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How do I make a return?
Returns must be made within 14 days of receiving your order. Items must be unused, clean (free of hair and dust), and in their original packaging with all tags attached. For faster processing, Sellerie Bucéphale has enabled automated return requests.
How do I cancel my order?
Speed is key. We often prepare orders very quickly to guarantee fast deliveries, so you must contact us immediately if you have made a mistake:. If the order has not yet been handed over to the carrier, it will be cancelled and refunded free of charg
How do I track my order?
Via your emails: As soon as your parcel leaves the warehouse, you will receive an automatic email containing a tracking number and a direct link to the carrier's website. Via your customer account: Log in to your personal area at account.selleriebuce
What is your shipping policy?
We offer several flexible delivery options to suit your needs. For precise details on rates, carriers, and free shipping thresholds (free to pick-up points in France for orders over €50), please refer directly to our shipping policy. We deliver to pi
What happens if my package is lost or arrives in a damaged state?
Damaged parcel: If you notice upon delivery that the box is damaged, you must state this to the delivery driver (or refuse the parcel) and take photos. Contact us immediately at [email protected]. Lost parcel: If the tracking indicates an