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Subscriptions and bundles
Subscribe, manage or cancel a subscription, and learn about our kits and bundles.
How does the product subscription work?
Certain products – mainly supplements and care items that are regularly repurchased – can be ordered on subscription rather than as a one-off purchase. On the product page, you choose between a…
How can I manage, modify or pause my subscription?
Everything can be managed from your customer account, without needing to contact us. Click this link to access your customer account: For each subscription, you will find: the date of your next…
How can I cancel my subscription?
From your customer account, at any time. Cancellation is free of charge, with no notice period and no justification required. Click this link to access your customer account: You will then receive a…
Can I cancel my subscription after my first order?
Yes. Subscribing to a subscription is a distance purchase like any other: you have 14 days from receipt of the first delivery to cancel, without needing to justify your decision. Cancellation…
What is a bundle, and what exactly does it contain?
A bundle — or kit — groups together several complementary products sold as a single package at a single price, usually more advantageous than purchasing each item separately. The detailed composition…
Can I return or exchange part of a set?
A set constitutes a single product at the time of order, with its own price. A partial return is therefore not processed automatically, as it would alter the value of the entire set. If an item in…