Stock availability and restocking

Stock levels, out-of-stock items, restocking, pre-orders and manufacturing lead times.

What should I do if a product in my order is out of stock?

We will notify you by email as soon as we become aware of this, and you can choose from the following options: A replacement product — similar model, different size, different colour, or a custom…

What are the restocking times for an out-of-stock product?

The estimated restocking time is displayed directly on the product page when an item is being restocked. Please note: this is an estimate, not a commitment. This timeframe depends entirely on our…

How can I check a product's availability before placing an order?

Availability is shown in real time on each product page ("In stock", "Available on order" or "Out of stock"). Remember to select your size and colour: availability is displayed per variant. If in…

Can I order a product that is not available in stock?

Yes. For items available on order, we place an order with the supplier as soon as your purchase is confirmed. The estimated delivery time is indicated on the product page. Customised or…

What are the manufacturing lead times for a made-to-measure or personalised product?

For bespoke riding boots, allow 4 to 8 weeks. For other made-to-order items, the lead time depends on the workshop and its workload: it will be communicated to you at the time of ordering. Please…

Will an out-of-stock product from the manufacturer be restocked?

It depends: limited editions and discontinued models will not be restocked. We systematically check with the supplier and offer you a comparable alternative when one is available. If the item is…

Why doesn’t a promotional product appear discounted in my basket?

There are several possible explanations: The promotion only applies to certain variants — a specific size or colour may be discounted without the others being so; It is a clearance item — this often…