Order: modification, cancellation and tracking

Track, modify or cancel an order, request an invoice or manage your customer account.

How can I cancel my order and obtain a refund?

Order not yet dispatched — you can cancel it directly from your customer account. Click this link to access your customer account: You can also write to us, but act quickly as orders are dispatched…

How can I track the shipment of my order?

You will be notified through several channels as soon as your parcel is dispatched: Email — with the tracking number and a direct link to the carrier’s website; SMS — if you reside in France and have…

Can I modify my order after placing it?

Yes, as long as the order has not been dispatched — or, for a made-to-order item, as long as production has not started. Adding or removing items, changing the size, colour or personalisation…

How can I obtain my invoice or a duplicate?

Your invoice can be downloaded at any time from your customer account, at this address. Click this link to access your customer account: It is also sent to you by email once your order has been…

What can I do from my customer account?

Your customer account allows you to manage your order independently, without having to write to us. Click this link to access your customer account: Track your delivery and view your order history…