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Collection, fittings and events
Collection from our Orange warehouse, fittings by appointment and mobile shop at competitions.
Where are your retail outlets located and what can I do there?
We have two physical retail outlets, each with different purposes: The Orange warehouse (84100) — accessible all year round, by appointment only. Collection of online orders Fitting of customisable…
How can I collect my order from the warehouse?
Select the “collection in person” option when placing your order online; Contact us to arrange an appointment — click this link: Your items are prepared in advance for quick collection. This is the…
Can I reserve an item to collect at a show or competition?
Yes, but subject to conditions — and it’s important to know this before travelling: The item must be part of the stock we bring to the event, which is necessarily limited; There must be sufficient…
Can I try on boots or made-to-measure items before ordering?
Yes, and it is highly recommended for made-to-measure items. Three options are available: At our Orange warehouse, by appointment; At our stands, during equestrian competitions and trade shows; At…
What are your opening hours?
Our online shop is accessible 24/7, all year round. The warehouse in Orange has no fixed opening hours: collections and fittings are by appointment only, including some Saturdays depending on our…
Are you closed during holidays or events?
The online shop remains open at all times and orders continue to be processed. However, when our team is travelling to a trade show or competition: Warehouse appointments may be suspended; Order…
Where to find our stand at a trade show?
Our shop-trailer is set up in the exhibitors' area of the event. The exact location changes for each trade show. We announce our presence and stand number on our website and social media ahead of…
How are bulky items (saddles, long riding crops) shipped?
These items require specific packaging and shipping methods: they do not always go through the same channels as standard parcels, and some cannot be delivered to pick-up points. Good news: this is…