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Payment methods and options
Accepted payments, instalment plans, promo codes, gift cards and invoicing.
What payment methods do you accept?
Bank card, via a secure payment platform; PayPal; Bank transfer; Cheque, for made-to-order items; Payment in instalments, via our split-payment partner; Cash, only for in-person collection or at our…
How to use a discount voucher or promo code?
Enter your code in the designated field in your shopping basket, before finalising your order. If the code does not apply, check: The minimum purchase amount required for the offer; The eligible…
Can I pay for my order in instalments?
Yes, through our instalment payment partner. Select this option when validating your basket, then choose the number of monthly payments. Approval remains subject to the service provider’s validation…
What discounts and offers do you provide?
Welcome voucher — €20 off your first €100 purchase, offered when you sign up for our newsletter for the first time with a valid email address. The code is sent to you by email: remember to check your…
Can I combine several offers on the same order?
As a general rule, no: promotional codes cannot be combined with each other, and each offer has its own conditions (minimum amount, duration, eligible products). Some situations are exceptions…
Are brand offers and discount vouchers valid with us?
This depends on the nature of the offer: Discount vouchers issued directly by a brand cannot be used on our website. We are an independent retailer with our own stock and our own prices. A…
How can I obtain a VAT-exempt invoice for my company?
If your company has a valid EU VAT number and is established in another European Union member state, your order can be invoiced VAT-exempt, with VAT then due by your company in its country (reverse…
What are the payment terms for a custom order?
A 50% deposit is required to start production; It can be paid by credit card, bank transfer or cheque; The balance is to be settled before dispatch, and may be spread out in certain cases; The item…