Delivery times and methods

Shipping options, carriers, collection points, international delivery and postage costs.

What are the shipping times based on product availability?

🕐 All days and times mentioned below are in French mainland time. Our business days are Monday to Friday. Parcels are either collected by the carrier (La Poste, DPD) or dropped off at a Mondial Relay…

How do I choose or change my pick-up point?

Choosing your pick-up point — the selection is made on the order confirmation page, immediately after payment. You choose a single pick-up point. Changing your pick-up point or switching to home…

What delivery methods do you offer and how are shipping costs calculated?

We offer home delivery (with or without signature), delivery to a pick-up point and automated locker delivery. Shipping costs are calculated automatically in your basket based on weight, volume and…

Which countries do you deliver to?

We deliver to all European Union countries, Switzerland and Liechtenstein. Other destinations are possible upon request, but we cannot guarantee anything: shipping costs are high and customs duties…

What customs duties and taxes apply for deliveries outside the European Union?

For destinations outside the EU (Switzerland, Liechtenstein, and others), your items are sold exclusive of French VAT. We neither charge nor collect VAT for the destination country. Upon receipt…

Can I change the delivery address or shipping method after placing my order?

Yes, as long as the parcel has not been dispatched. Please contact us as soon as possible. Click this link to write to us: If the new shipping method is more expensive, you will be sent an additional…

How can I benefit from free delivery?

Free delivery is offered from a certain purchase amount, which varies depending on the destination country and the delivery method chosen. Free shipping is automatically applied to your basket once…