Returns and refunds

Right of withdrawal, returns, exchanges, refunds and faulty products.

What are the conditions for returning a product and getting a refund?

Your right of withdrawal You have 14 days from receipt of your order to notify us of your decision to withdraw, without having to justify your decision. You then have an additional 14 days to return…

How can I exchange a product if the size or model doesn’t suit me?

Exchanges are managed via your customer account, just like a return. Click this link to access your customer account: Select the item in question and specify the reference, size, or colour you’d like…

What should I do if I receive a defective or non-conforming product?

Please contact us immediately, with one or more photos of the issue. Click this link to write to us: We will send you a free return label — in this case, the return costs are covered by us. Depending…

How long will it take to receive my refund?

We initiate the refund as soon as we receive your return, once the item has been checked and found to be in good condition — or as soon as the cancellation is confirmed for an order that has not yet…

Can I return or exchange a personalised or made-to-measure product?

No. Personalised items, made-to-measure products or those manufactured to order (boots, saddles, custom clothing) cannot be returned or exchanged, even in the event of a sizing error. They are made…

What should I do if my parcel hasn't been collected from the pick-up point?

After the storage period has expired, the parcel is returned to our warehouse. Please contact us to arrange what happens next. Click this link to write to us: Didn’t you receive the tracking email or…