What should I do if my parcel hasn't been collected from the pick-up point?Updated 3 days ago

After the storage period has expired, the parcel is returned to our warehouse. Please contact us to arrange what happens next.
👉 Click this link to write to us: https://selleriebucephale.com/pages/help-center

Didn’t you receive the tracking email or your collection code? Please get in touch with us without delay at the same address. Sometimes the carrier’s notification doesn’t arrive, or arrives late — and this often causes the storage period to be exceeded. We can retrieve the information directly from the carrier.

Also, remember to check your spam folder and to view the tracking details from your customer account.
👉 Click this link to access your customer account: https://account.selleriebucephale.com