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Sellerie Bucéphale

We deliver to all European Union countries, Switzerland and Liechtenstein.Other destinations are possible upon request, but we cannot guarantee anything: shipping costs are high and customs duties apply. Write to us to discuss your situation. &#x1F449; Click this link to write to us: <a href="https://selleriebucephale.com/pages/help-center">https://selleriebucephale.com/pages/help-center</a>Full list of served countries and conditions. &#x1F449; Click this link to view our shipping policy: <a href="https://selleriebucephale.com/policies/shipping-policy">https://selleriebucephale.com/policies/shipping-policy</a>

We deliver to all European Union countries, Switzerland and Liechtenstein.Other destinations are possible upon request, but we cannot guarantee anything: shipping costs are high and customs duties apply. Write to us to discuss your situation. 👉 Click this link to write to us: <a href="https://selleriebucephale.com/pages/help-center">https://selleriebucephale.com/pages/help-center</a>Full list of served countries and conditions. 👉 Click this link to view our shipping policy: <a href="https://selleriebucephale.com/policies/shipping-policy">https://selleriebucephale.com/policies/shipping-policy</a>

Which countries do you deliver to?

Delivery times and methods

What are the shipping times based on product availability?

How do I choose or change my pick-up point?

What delivery methods do you offer and how are shipping costs calculated?

What customs duties and taxes apply for deliveries outside the European Union?

Can I change the delivery address or shipping method after placing my order?

How can I benefit from free delivery?

What should I do if a product in my order is out of stock?

What are the restocking times for an out-of-stock product?

How can I check a product's availability before placing an order?

Can I order a product that is not available in stock?

What are the manufacturing lead times for a made-to-measure or personalised product?

Will an out-of-stock product from the manufacturer be restocked?

Why doesn’t a promotional product appear discounted in my basket?

Stock availability and restocking

Where can I find the sizing or measurement guide for a product?

Size and measurement guides

What are the conditions for returning a product and getting a refund?

How can I exchange a product if the size or model doesn’t suit me?

What should I do if I receive a defective or non-conforming product?

How long will it take to receive my refund?

Can I return or exchange a personalised or made-to-measure product?

What should I do if my parcel hasn't been collected from the pick-up point?

Returns and refunds

How can I cancel my order and obtain a refund?

How can I track the shipment of my order?

Can I modify my order after placing it?

How can I obtain my invoice or a duplicate?

What can I do from my customer account?

Order: modification, cancellation and tracking

How to choose the right product?

Product selection advice

What payment methods do you accept?

How to use a discount voucher or promo code?

Can I pay for my order in instalments?

What discounts and offers do you provide?

Can I combine several offers on the same order?

Are brand offers and discount vouchers valid with us?

How can I obtain a VAT-exempt invoice for my company?

What are the payment terms for a custom order?

Payment methods and options

What warranty applies to my purchases?

What to do in case of a delay, lost parcel or damaged product?

What should I do if an item is missing from my parcel or if I receive the wrong product?

How do I send a product for repair?

Can I have a personalised item modified after receiving it?

Can I receive a goodwill gesture if there is a problem?

Warranty and customer service

Where are your retail outlets located and what can I do there?

How can I collect my order from the warehouse?

Can I reserve an item to collect at a show or competition?

Can I try on boots or made-to-measure items before ordering?

What are your opening hours?

Are you closed during holidays or events?

Where to find our stand at a trade show?

How are bulky items (saddles, long riding crops) shipped?

Collection, fittings and events

How do I maintain my equipment?

Product care

What benefits do you offer to professionals?

How do I provide my intra-Community VAT number?

Do you work with the public sector?

Professionals and resellers

Which countries do you deliver to?Updated 2 hours ago