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Sellerie Bucéphale

You will be notified through several channels as soon as your parcel is dispatched:<ul><li>Email &#x2014; with the tracking number and a direct link to the carrier&#x2019;s website;</li><li>SMS &#x2014; if you reside in France and have provided us with a phone number;</li><li>WhatsApp &#x2014; if you use this service;</li><li>Your customer account, at any time &#x2014; &#x1F449; click this link to access it: <a href="https://account.selleriebucephale.com">https://account.selleriebucephale.com</a></li></ul>If you cannot find any information, first check your spam folder. If the tracking details remain unavailable or do not update, please write to us with your order number. &#x1F449; Click this link to write to us: <a href="https://selleriebucephale.com/pages/help-center">https://selleriebucephale.com/pages/help-center</a>

You will be notified through several channels as soon as your parcel is dispatched:<ul><li>Email — with the tracking number and a direct link to the carrier’s website;</li><li>SMS — if you reside in France and have provided us with a phone number;</li><li>WhatsApp — if you use this service;</li><li>Your customer account, at any time — 👉 click this link to access it: <a href="https://account.selleriebucephale.com">https://account.selleriebucephale.com</a></li></ul>If you cannot find any information, first check your spam folder. If the tracking details remain unavailable or do not update, please write to us with your order number. 👉 Click this link to write to us: <a href="https://selleriebucephale.com/pages/help-center">https://selleriebucephale.com/pages/help-center</a>

How can I track the shipment of my order?

Order: modification, cancellation and tracking

What are the shipping times based on product availability?

How do I choose or change my pick-up point?

What delivery methods do you offer and how are shipping costs calculated?

Which countries do you deliver to?

What customs duties and taxes apply for deliveries outside the European Union?

Can I change the delivery address or shipping method after placing my order?

How can I benefit from free delivery?

Delivery times and methods

What should I do if a product in my order is out of stock?

What are the restocking times for an out-of-stock product?

How can I check a product's availability before placing an order?

Can I order a product that is not available in stock?

What are the manufacturing lead times for a made-to-measure or personalised product?

Will an out-of-stock product from the manufacturer be restocked?

Why doesn’t a promotional product appear discounted in my basket?

Stock availability and restocking

Where can I find the sizing or measurement guide for a product?

Size and measurement guides

What are the conditions for returning a product and getting a refund?

How can I exchange a product if the size or model doesn’t suit me?

What should I do if I receive a defective or non-conforming product?

How long will it take to receive my refund?

Can I return or exchange a personalised or made-to-measure product?

What should I do if my parcel hasn't been collected from the pick-up point?

Returns and refunds

How can I cancel my order and obtain a refund?

Can I modify my order after placing it?

How can I obtain my invoice or a duplicate?

What can I do from my customer account?

How to choose the right product?

Product selection advice

What payment methods do you accept?

How to use a discount voucher or promo code?

Can I pay for my order in instalments?

What discounts and offers do you provide?

Can I combine several offers on the same order?

Are brand offers and discount vouchers valid with us?

How can I obtain a VAT-exempt invoice for my company?

What are the payment terms for a custom order?

Payment methods and options

What warranty applies to my purchases?

What to do in case of a delay, lost parcel or damaged product?

What should I do if an item is missing from my parcel or if I receive the wrong product?

How can I track the shipment of my order?Updated 3 days ago