An urgent question? Need quick advice? Chat with us now – we are available to help you with your equipment or your order.

Order tracking, product advice, questions about your Anky horse boots or Petrie boots... Whatever your request, we are here to help you quickly and with expertise!

Do you have an urgent question about your horse boots, Petrie boots, or your order? Give us a call. Tiphaine and her team are here to give you the best equestrian advice.

Sellerie Bucéphale

Delivery delay &#x2014; first check the tracking information sent by email, SMS or WhatsApp, or via your customer account. If the parcel is no longer progressing, write to us with your order number: we will open an investigation with the carrier. &#x1F449; Click this link to write to us: <a href="https://selleriebucephale.com/pages/help-center">https://selleriebucephale.com/pages/help-center</a>Parcel visibly damaged on delivery &#x2014; this is the most important moment:<ol><li>Make specific reservations with the delivery person, or refuse the parcel;</li><li>Take photos of the packaging and contents;</li><li>Contact us as soon as possible &#x2014; the sooner you notify us, the easier the claim with the carrier will be.</li></ol>Parcel declared lost by the carrier &#x2014; we offer you the choice of resending the same items or a full refund.

Delivery delay — first check the tracking information sent by email, SMS or WhatsApp, or via your customer account. If the parcel is no longer progressing, write to us with your order number: we will open an investigation with the carrier. 👉 Click this link to write to us: <a href="https://selleriebucephale.com/pages/help-center">https://selleriebucephale.com/pages/help-center</a>Parcel visibly damaged on delivery — this is the most important moment:<ol><li>Make specific reservations with the delivery person, or refuse the parcel;</li><li>Take photos of the packaging and contents;</li><li>Contact us as soon as possible — the sooner you notify us, the easier the claim with the carrier will be.</li></ol>Parcel declared lost by the carrier — we offer you the choice of resending the same items or a full refund.

What to do in case of a delay, lost parcel or damaged product?

Warranty and customer service

What are the shipping times based on product availability?

How do I choose or change my pick-up point?

What delivery methods do you offer and how are shipping costs calculated?

Which countries do you deliver to?

What customs duties and taxes apply for deliveries outside the European Union?

Can I change the delivery address or shipping method after placing my order?

How can I benefit from free delivery?

Delivery times and methods

What should I do if a product in my order is out of stock?

What are the restocking times for an out-of-stock product?

How can I check a product's availability before placing an order?

Can I order a product that is not available in stock?

What are the manufacturing lead times for a made-to-measure or personalised product?

Will an out-of-stock product from the manufacturer be restocked?

Why doesn’t a promotional product appear discounted in my basket?

Stock availability and restocking

Where can I find the sizing or measurement guide for a product?

Size and measurement guides

What are the conditions for returning a product and getting a refund?

How can I exchange a product if the size or model doesn’t suit me?

What should I do if I receive a defective or non-conforming product?

How long will it take to receive my refund?

Can I return or exchange a personalised or made-to-measure product?

What should I do if my parcel hasn't been collected from the pick-up point?

Returns and refunds

How can I cancel my order and obtain a refund?

How can I track the shipment of my order?

Can I modify my order after placing it?

How can I obtain my invoice or a duplicate?

What can I do from my customer account?

Order: modification, cancellation and tracking

How to choose the right product?

Product selection advice

What payment methods do you accept?

How to use a discount voucher or promo code?

Can I pay for my order in instalments?

What discounts and offers do you provide?

Can I combine several offers on the same order?

Are brand offers and discount vouchers valid with us?

How can I obtain a VAT-exempt invoice for my company?

What are the payment terms for a custom order?

Payment methods and options

What warranty applies to my purchases?

What should I do if an item is missing from my parcel or if I receive the wrong product?

What to do in case of a delay, lost parcel or damaged product?Updated 4 days ago