How to make a complaint, and what to do if we cannot find a solution?Updated 24 days ago

Always start by writing to us. The vast majority of situations are resolved directly, and often quickly.
👉 Click this link to write to us: https://selleriebucephale.com/pages/help-center

Describe the issue with your order number and, if helpful, a photo. We will respond and work with you to find a solution.

If our response does not satisfy you, you can refer your case to a consumer mediator free of charge. This is an independent third party whose role is to propose an amicable solution without going to court.

Our mediator is CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, an association approved by the Commission for the Evaluation and Control of Consumer Mediation.

• Online: https://www.cm2c.net
• By email: [email protected]
• By phone: 01 89 47 00 14
• By post: CM2C, 49 rue de Ponthieu, 75008 Paris

Two conditions to be aware of before referring your case to the mediator:

1. You must first have attempted to resolve the dispute directly with us, through a written complaint;
2. Your request must be submitted within one year of this complaint.

Mediation is entirely free for you, and you remain free to accept or reject the proposed solution.

This information is provided to you under articles L616-1 and R616-1 of the French Consumer Code.
📖 https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000032224762/2026-07-26