How do I send a product for repair?Updated 3 days ago

1. Contact us first — never send a product without notifying us, as it may not be identified.
   👉 Click this link to write to us: https://selleriebucephale.com/pages/help-center
2. We will send you the return form and shipping instructions;
3. Prepare your proof of purchase and, if required by the manufacturer, a repair form;
4. The product is sent to the manufacturer’s after-sales service for assessment and a quote.

Timeframes depend on the manufacturer and the period — workshops often close during the summer and at the end of the year. We monitor your case and can follow up if necessary.

If the defect is covered by the legal guarantee, the costs are borne by us: see "What guarantee applies to my purchases?".